Fees+Booking Conditions

FrequentFlyerClub – BOOKING CONDITIONS :

Important Note:  If you cannot secure Frequent Flyer airtickets but need to pay for them, this FREE protection will apply if such airtickets are secured via our supporting travel agency. This is a rare Insurance protection against the financial collapse of most Airlines.

AIRLINE TICKETS ARE PROTECTED BY US FOR YOU- CLICK HERE

These pages contain relevant and important details of conditions and advice. There may be items here that need expanded explanations or advice (just ask us!) but we believe what is here will allow you to make informed choices. 

Any Booking conditions or fees or rules that are attached to a client’s current bookings will override and replace the conditions listed here as daily Airline, cruise, resort, hotel, tour and other travel components change their fees and conditions and we must abide by these. What is here is generic BUT encompasses most of what applies.

Most formalities below apply to International travel, with Australian travel having less formalities required.

• To rectify a Frequent Flyer card, bank issued card or miscellaneous Frequent-Flyer related problem on your behalf, $55 minimum (usually Australian based Bank/Airline) to $220 maximum fee (usually Overseas based Bank/Airline). Our professional staff will advise you before initiating this service.
• In some cases 2 or 3 different Airline systems may need to be used to assemble a (say) Round World Itinerary, with fees charged per carrier. We will advise you if this is the case before your monies are committee- otherwise only the one set of fees will be levied.
• **No refunds if a Frequent Flyer booking is made and then cancelled by you. Some Airlines may refund some fees to you. Most taxes will be refunded.Most Airlines and Hotels now levy loss of points or miles if a booking is amended or cancelled.
• For other than this service, Booking Conditions of Airlines, Suppliers and Axis Travel Centre will also apply.
• We strongly suggest that a Travel Insurance policy is issued by us for you to protect you against loss of Frequent Flyer Fees , in addition to other comprehensive protections as per Insurers PDS.(Product Disclosure Statement)  We have suitable Travel insurance that can assist you, which is a rare inclusion amongst Travel Insurance policies. Ask us.

YOUR NAME AND YOUR TRAVELLING COMPANIONS must be exactly the same as your Passports.

If we ask this information of you and we discover that names given by you or your traveling companions are not the same (against Passports) you will need to pay for new Air tickets and any other Travel documents to be issued at costs that can amount to up to $550 per document. These high costs are levied in part by Airlines and Cruise Companies in particular and they do this solely at their discretion plus they also reserve the right to deny such changes with new airfares. Flights/cruise new cabin numbers to be issued at your expense. They need to report changes also to Immigration, Customs, Homeland security etc. It is therefore critical that you provide us with Passport copies or an exact name that will appear on Passports at time of Depositing with us to confirm your travel booking for any component.

PAYMENTS / CONDITIONS:

• Payments via a Credit or charge card that may allow you to reverse changes back to you in case of an airline or supplier collapse. This is not guranteed so we wish you to note that if a paid Airticket is required to be issued(not utilizing Frequent Flyer points or miles) Airfares and flight bookings issued via Axis Travel Centre  on your behalf via their already included ,and FREE, SAFI (Scheduled Airline Failure Insurance) scheme will afford travellers protection in case of the financial collapse of most Airlines, as on the SAFI listings on their website.
• Please diarize when the final payment dates are due on components booked. Travel components are non-refundable and cannot be credited to you if services paid are unused, unless noted otherwise in writing by us. A good quality Travel Insurance policy is therefore essential. Hotel bookings guaranteed against a Credit or Charge card can levy a minimum of one night plus a NO SHOW fee if you do not avail the booking or cancel at least 3 days prior to check-in. Some Hotels have a 30 day Policy to cancel during High Seasons or Convention/Holiday periods. We will advise you or Hotel will do so with you direct. .
• We must have “cleared funds” to guarantee Airline and Supplier costs quoted to you.
• Failure to have “cleared funds” may result in increased costs payable by you and maybe new bookings to be re-established at different dates/times/data/costs . Cleared funds means cleared funds, with an internal system that we need 10 work days to clear cheques, 24 hrs for Credit and charge cards and bank transfers.
• Using Credit cards will attract an additional fee of 1.8% for MasterCard, Visa Card or 2.2% on AMEX.
• SOF FACILITY: Signature On File: We have a simple, effective, and proven SOF facility that has you complete simple A4 form with preferred card details, expiry date and CSV/PIN data noted. Once securely stored by us, you can refer to this card or cards and we will issue travel against such card(s) without the need to recite card data on emails, calls or letters. Monies you agree to are debited automatically ONLY after we advise you of exact amounts due via Invoice, email or Confirmation letter (s). SOF Form must initially be accompanied with Photo ID (Drivers Licence) PLUS Passport copy.

AIRFARE, CRUISE AND ALL TRAVEL COMPONENT OVERRIDING CONDITIONS:

Many travel suppliers levy high change, amendment and cancellation fees. quality travel Insurance** is essential as sometimes changes need to be made that are not via your voluntary desire but essential anyway.

• FEES: Unless otherwise advised by us in writing, no refunds will be made for unused services or unavailed (unused) tickets issued. Amendment , reissue and cancellation fees are usually imposed by Airlines, Suppliers, Hotels, Cruise ,Car rental, Travel Insurance and other services, so please accept our advice and obtain the best quality Travel Insurance to protect your important investments. Not all Travel insurances are the same!
• Only Airfares paid in full will guarantee fares listed. Once paid, no increases will be payable unless forced by the decree of Governments or Airlines direct, exampled via possible Security surcharges that can be imposed worldwide at Government, Airport or Airline discretion. Unless otherwise noted by us in writing to you, Airtickets have these conditions attached – Some “Advance Purchase” or “Instant Purchase” AirTickets are 100% non-refundable once issued (but not traveled) with zero changes or credits allowed. We will advise you of such conditional fares. If not so specifically advised, we will impose as a default that all other Airfares are 30% non-refundable once issued but not travelled , with zero refunds once first sector is flown , with amendment, exchange or re-Issue fees applicable as per our Schedule of Fees noted in our office, via FFC staff .

•  YOUR PERSONAL DATA DISCLOSURE: In the event that you are traveling to a country or countries which do not require a visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non-disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever. Each country has their own rules and regulations and can change at their will. We will utilize our professional contacts and expert advice to assist you but will not accept responsibility for variations of Country rules or their decision to deny entry.

PASSPORTS AND VISA: Totally, your responsibility to ensure valid and Visa formalities noted BUT will will always advise and assist. You must ensure your Australian or foreign passport has a validity of six months from day of last stay in the last country before you re-enter Australia after your return date to Australia and advise us if you wish us to make any necessary visa application on your behalf. We will assist you with Visa advice and accept responsibility to apply for your Visa, subject to each Government final discretion to issue or deny, but only if you give us ample time to do so. Once we accept your Passport or Travel documents to obtain Visa, we will provide forms, advise of correct documentation, track the application(s) and assume responsibility until document delivery back to you. You may opt to obtain own Visa and assume that responsibility and Visa/Passport/Application correctness of issue. We cannot advise you of such Applications if you do so independently as that is your decision to proceed in this manner. If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements about entry to that country. This is totally your responsibility and may affect your Travel plans, so please do so as early as possible. Travel Insurance tends not to protect you in claims if a Government denies you a Visa, entry or deports travellers or you have had and intake of alcohol before an accident or claim happens.

TRAVEL SAFETY: Due to safety precautions to protect persons and countries, as a default, unless you advise us otherwise in writing, we will disclose your Travel data and personal details relating to Travel documentation to the relevant authorities. In the event that an accident, disaster or emergency being reported to have occurred in a country where You or your traveling companions are or may be traveling, We will disclose to the Australian Government Department of Foreign Affairs and Trade details of itinerary (including without limitation, transport and accommodation arrangements) your contact details within Australia and overseas.

HEALTH: We recommend that you obtain your doctor’s advice as we are not Doctors.

GENERAL CONDITIONS: As previously advised, all travel bookings are subject to the various conditions listed herein, in addition to those stated in the respective Travel/Tour Company brochures/leaflets and our attached .Terms of Trade.copy. Should you require further clarification of your chosen associated Travel operator’s conditions we welcome you to contact us to obtain these, as they are numerous and vary in detail. Our Agency acts as an Agent for operators, Carriers and Accommodation locations and we emphasize that any travel undertaken anywhere in the world is at your own risk. Travel Insurance and your consideration to travel are essential.

• Baggage Allowances: This is generic and may vary from Airline to Airline and also within each city/country.

First Class:                      Usually 50 -40 kg free baggage allowance per person. Business Class:              Usually 40 – 30 kg free baggage allowance per person.

Economy Class:              Usually 20 -23-25-30-40kg free baggage allowance per person based on fare paid/Airline and route booked. FFC can offer you the options and variable costs.

For travel to and from the USA, the free baggage allowance is 2 pieces per person. Please check with your consultant for dimension and weight information.

Frequent flyer points/Miles: Airlines and hotels and cruise Companies and even some Touring suppliers will now offer you ZERO or heavily discounted points/miles based upon the fares-costs you are willing to pay and also subject to strict conditions. Without the marketing spins, we will advise you of the options and you can make that choice.  E N D

Changes to these Terms and Conditions; FFC  has the authority and the right to change or modify all or any part of these terms and conditions to at any time it sees fit.

Your responsibility; In respect to our Booking Engine (SABRE-VTO or other Supplier) and any other E-mail request to us, by using this service, you warrant to us that you are at least eighteen years old and have sufficient funds to meet all charges for travel services you book through this SABRE/VTO site.
You must read the travel-specific terms and conditions at the end of these terms and conditions and convey all information set out in those terms and conditions to any other parties covered by any booking you make. We will assume that your continuation of requests and Travel bookings indicates that all parties to respective terms, conditions, duties and responsibilities have agreed upon total agreement. You must keep secure any means of identification that we provide to you in order to access the Facility. You must not resell the service or any products or services accessed by means of the Facility, or permit any other person without your express permission and under your personal supervision, to use your user identification to access the Facility. You are responsible for all use of the Facility, and all transactions entered into by means of the Facility, using your user identification.
You must not use the Facility for any activities which breach any laws, infringe any party’s rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the Facility in any way that interferes with other users or defames, harasses or menaces anyone.

Schedule of Fees and Terms of Trade©      4/4

 You indemnify FFC  from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the Facility by you or any other person using your membership identification or password. You acknowledge that all right, title, interest, trademarks and copyright in the FFC  Software and SABRE/VTO Travel software associated manuals and documentation provided in association with the Facility are owned or subscribed to via  by FFC which are protected by copyright and trademark laws, international treaty provisions and all other applicable national laws You must not modify, copy, adapt, translate, manipulate, reverse engineer, decompile, disassemble, rent, sub-licence, assign, lease, loan, resell, distribute, network, transmit, display, perform, publish, license or create derivative works from any information or software or associated manuals and documentation accessed by means of the Facility. Where copying or transmission is expressly permitted, you must not change or delete any author attribution, trademark notice or copyright notice from any part of the software, including, but not restricted to, the following: FFC  ©2022 & SABRE/VTO Travel Copyright © 2019

You acknowledge that we may receive any/all revenue as we have negotiated from transactions entered into using the Facility.

Travel Related Terms and Conditions

Fares & Prices; Airfares and prices displayed when booking online or on this site may not include taxes or airport charges and are subject to availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for in full. The fast E-Ticketing facility, utilizing your Card details (Charge or Credit) are usually conditional so you must be aware and accept full responsibility for Agency/Supplier/Carrier financial / Travel related penalties imposed. Please be sure of the details before your allow your finances to be debited.
Bookings made through the booking engine constitute a firm booking, and the correctness of this booking in regards to abiding by the rules of the applicable fare is your responsibility. We do not guarantee the fare quoted until the booking is confirmed by one of our consultants. Airlines and other suppliers may change their prices and conditions without notice.
Availability, fare conditions and class of travel booking code can change at any time. Routing restrictions and other special conditions may apply.
Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed.

FFC  FEES / CONDITIONS:

Travel Suppliers impose their own strict penalties, fees and conditions if changes need to be made once we have had confirmed or issued your Frequent Flyer requests. Booking fees, loss of points and even cancellation of bookings are some conditions that you may have imposed upon travellers in addition to FFC fees.

• To rectify a Frequent Flyer card, bank issued card or miscellaneous Frequent-Flyer related problem on your behalf, $55 minimum (usually Australian based Bank/Airline) to $220 maximum fee (usually Overseas based Bank/Airline). Our professional staff will advise you before initiating this service.
• In some cases 2 or 3 different Airline systems may need to be used to assemble a (say) Round World Itinerary, with fees charged per carrier. We will advise you if this is the case before your monies are committee- otherwise only the one set of fees will be levied.
• **No refunds if a Frequent Flyer booking is made and then cancelled by you. Some Airlines may refund some fees to you. Most taxes will be refunded.Most Airlines and Hotels now levy loss of points or miles if a booking is amended or cancelled.
• For other than this service, Booking Conditions of Airlines, Suppliers and Axis Travel Centre will also apply.
• We strongly suggest that a Travel Insurance policy is issued by us for you to protect you against loss of Frequent Flyer Fees , in addition to other comprehensive protections as per Insurers PDS.(Product Disclosure Statement)  We have suitable Travel insurance that can assist you, which is a rare inclusion amongst Travel Insurance policies. Ask us.

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*conditions apply.